Frequently Asked Questions

 

General
Bluetooth
Office Wireless
USB
Wired
Software
 

VXi Corporation's corporate office hours are from 8:00 am to 5:00 pm EST. Technical Support is available until 8:00 pm.

VXi Corporation Headquarters                 

271 Locust Street                                               
Dover, NH 03820                                                                       

Toll free: 800.742.8588                                                            
Office: 603.742.2888
FAX: 603.742.5065
International: +1.603.742.2888

You may contact Technical Support by calling 800-742-8588 or email technicalsupport@vxicorp.com. Technical Support is available Monday through Friday, 8am to 8pm EST.

VXi products are sold by many distributors and retailers, online and elsewhere. See our "Where to Buy" page to find a distributor close to you.

General Bluetooth FAQs

Our Bluetooth headsets are designed to, and meet the Bluetooth standard. If your phone is relatively recent and has Bluetooth capability, it should work with our headsets. Bluetooth is a backwards-compatible standard, which means that the Bluetooth version in the controlling device (cell phone) should be as high as, or higher than the Bluetooth version in the headset for it to function as expected.

B350-XT: Bluetooth 4.0; B250-XT+ (Plus): Bluetooth 2.1+EDR; VoxStar: Bluetooth 2.1+EDR; Xpressway II: Bluetooth 2.1+EDR; Xpress: Bluetooth 2.1+EDR; B250-XT: Bluetooth 2.0

No. Bluetooth is a backwards-compatible standard, which means that the Bluetooth version in the controlling device (cell phone) should be as high as, or higher than the Bluetooth version in the headset for it to function as expected.

Yes. If you have an Android or Apple tablet and it supports Bluetooth, your headset should work with it. Pairing is similar to an Android or Apple cell phone. For computers (Windows or Mac OS), VXi has a USB Bluetooth adapter, the BT2, that is specifically designed to connect your headset with your computer. If your computer has built-in Bluetooth, or you already have an adapter from another manufacturer, the headset may work, but you may need to make sure the adapter drivers are up to date. This can often be helped by installing the WIDCOMM software from Broadcom. This is not required if you have the BT2 Adapter.

No. At this time it is not possible to disable the voice prompts.

All of our Bluetooth headsets have a one year warranty from the date of purchase when purchased new. If no receipt is available, we can verify the warranty using the date code and serial number on the unit. See our Warranties & Returns page or contact Technical Support for more assistance

Bluetooth Pairing FAQs

Yes. All of our headsets currently produced can remember being paired with up to eight (8) different devices.

If prompted during pairing, the pass code or PIN is "0000" (four zeroes)

The process differs between phones, but follows a generally similar sequence. First place the headset in pairing mode, then tell the phone to search or add a new bluetooth device. Once it finds your headset, you will need to select it on your phone to tell the phone to pair with it. If the phone asks for a passcode, it will be "0000".  For phone-specific pairing information, contact your cell phone manufacturer.

Start with the headset turned off. Press and hold the MFB and do not let go until you hear a total of 6 rising tones. First you will hear a two note tone as it turns on, keep holding MFB, then you will hear the four note tone. Once in paring mode, the LEDs will be flashing red and blue. 

Start with the headset turned off. Press and hold the MFB and do not let go until you hear the voice prompt "Discovering". You will hear the prompt "Power On" as it turns on, then "Discovering". Once in paring mode, the LEDs will be flashing red and blue.

Start with the headset turned off. Press and hold the MFB and do not let go until you hear the voice prompt "Discovering". You will hear the prompt "Power On" as it turns on, then "Discovering". Once in paring mode, the LEDs will be flashing blue very fast.

Multipoint Mode enables your headset to be paired with, and connected to, two devices at the same time. It will monitor them both, and automatically switch to the active device when a call is received. If you have a B350-XT, Multipoint Mode is enabled by default. You will need to enable MultiPoint Mode yourself if you have a B250-XT+, VoxStar, Xpressway II, or Xpress headset.

Make sure any devices the headset is paired with are turned off or out of range. Turn the headset off, and then back on again. It should not be connected to anything. With the headset by your ear, press and then release all three buttons at the same time. If successful, you will hear a rising four note "fanfare" tone. Turn the headset off. When you restart your devices and then the headset, you should hear it connect to each device in turn.

Make sure the headset is powered on. Hold the MFB down, and quickly press the Volume Down button. You should hear the voice prompt "Discovering" and the LEDs will be flashing red and blue (B250-XT+(PLUS)), or blue fast (VoxStar, Xpressway II, Xpress).

When in multipoint mode, the device last seen by the headset will be the primary device.

To disable multipoint mode, first make sure any devices the headset is paired with are turned off or out of range. Turn the headset off, and then back on again. It should not be connected to anything. With the headset by your ear, press and hold all three buttons at the same time for 5-6 seconds. If successful, you will hear a descending four note "fanfare" tone. The headset will now be in singlepoint mode, and only connect to one device at a time.

Proximity pairing enables the headset to find and pair with the closest "discoverable" phone. The headset is the device that initiates the pairing activity, rather than the phone.

If the headset is in pairing mode, but the phone does not find it, please try the following suggestions:

  • Clear the headset’s pairing memory.
  • Disable wifi.
  • Remove all previous Bluetooth devices paired to your phone.
  • Turn off Bluetooth on your phone, and then turn Bluetooth back on. This re-initializes the Bluetooth stack.
  • Perform a soft reset on your phone. Please check your phone's user manual on how to perform this. Soft reset is similar to rebooting a computer. This clears any memory corruption in smartphones.
  • If the issue persists, try to pair the headset using a different phone. This is to confirm that a different phone will find and pair with the headset.

To clear the pairing memory, turn the headset on, then press and hold the Vol+ and Vol- buttons together for 6 - 10 seconds, until you hear two low tones in the receiver.

Bluetooth Use FAQs

If your headset is connected, the LED on the MFB should be flashing blue slowly. In addition, most devices will usually display some sort of icon to show connection.

A slow flashing red LED while the headset is connected to your phone indicates the battery is low and the headset should be charged. (You should also hear a low battery alert) Steady red flashing every second on the B350-XT, B250-XT+ and B250-XT indicates the headset is not connected to a device.

To disable the lights, quickly press and release the Vol+ and Vol- buttons at the same time. Do not hold them in for more than a second, otherwise the headset may reset.

To reset the headset, plug it into the charger. This will force it to shut off and reset.

If the battery is low, the MFB LED will slowly flash red and a repeating warning tone (B250-XT) or voice prompt "Battery Low" (B350-XT, B250-XT+, VoxStar, Xpressway II, Xpress) will be heard in the receiver.

Yes, but if it is on when you plug it in, it will reset (shut off) and will need to be restarted.

The B350-XT, B250-XT+, VoxStar, Xpress, and Xpressway II all support the A2DP profile, which devices use to stream music. The B250-XT does not support this.

The B250XT+, VoxStar, Xpressway II and Xpress should all have a Power On/Off voice prompt when holding down the MFB button. For the B250XT you should hear two rising or descending  tones to power on/off when holding down the MFB button. 

Note:If you hear no tones or voice prompts- You will need to obtain an RA# for a replacement unit

Try clearing the headset's bluetooth memory and reset steps, then try to repair the headset to the phone. If the issue continues and does not appear to be phone related, contact Technical Support.

Restart your headset. The B350-XT, B250XT+, VoxStar, Xpressway II, and Xpress should all have a Power On/Off voice prompt when holding down the MFB button. For the B250XT you should hear two rising or descending  tones to power on/off when holding down the MFB button. If you hear no tones or voice prompts, contact Technical Support.

This could be caused by a number of things, such as a poor cellular connection, radio frequency interference, low battery or a hardware issue. Contact Technical Support for more assistance.

Bluetooth Accessories FAQs

Accessories are usually available from the retailer where you purchased your headset. If the physical retailer does not carry them, try their online store. If you still need assistance, our Technical Support Team (800-742-8588) will be able to guide you.

The batteries in our headsets currently in production are not intended to be user replaceable. They all use lithium-ion type batteries, which are designed to have an extended service life of several years. If you think your headset is experiencing power related issues, it may be something other than the battery. Our older, legacy model headsets (B100, B150, B250) used different battery technology. If you have an older model, that battery may be replaceable. Contact our Technical Support Team (800-742-8588) for more assistance.

To find a VXi product that will work with your phone system, see our Compatibility Guide

Yes. The V150 (or V100) is designed to be used with both analog (typically found in homes and small offices) and digital and VoIP phone systems (typically used in professional offices and enterprise settings). The V100 includes cords to set up the unit for both home and office environments.

Yes. There are a number of VEHS Electronic Hook Switch solutions offered for use with the V150, or you can use the L50 lifter. Use the Compatibility Guide to check what options are available for your phone. 

Yes. However, without the VEHS or L50 lifter you may not be able to answer calls when not at your desk.

See our Compatibility Guide to check which EHS you should use.

The echo may be caused by using the incorrect compatibility setting on your base station, or it could be excessive sidetone. First verify the phone compatibility is set to the correct letter, then try lowering the transmit (microphone) volume on the right side of the base. Adjusting call volume settings on the desk phone may also help.

See the "Notes" section in the Compatibility Guide for your phone to check for suggested settings.

Before you use the V150 for the first time, you should charge the unit for at least 6 hours. With a full charge, the V150 has up to 10 hours of continuous talk time and up to 120 hours of standby time. When the headset is not in use, recharge the headset by returning it to the base station. There are both visual and audio indicators when the battery is getting low.

  • Low battery charge:
  • 1 short beep every 15 seconds
  • Flashes eery 20 seconds

After the headset’s initial charge, it will take approximately three hours to recharge the headset fully.

Make sure the base station is set to Mode 2 (Lifter Mode) and the L50 lifter plunger is completely releasing the phone's hookswitch.

Yes. You may charge a second headset on a base station while the first headset is in use.

Yes. You can pair up to two headsets to a single base station. You must register each new headset with the base station before use. Note - you must de-register a headset from its original base station before you can register it to a different base station. To help identify the headsets, the first registered headset (primary user) has a blue ON/OFF light. The second registered headset (secondary user) has an orange ON/OFF light. On unregistered headsets, half of the ON/OFF light is blue and the other half is orange.

Yes.  As long as one of the two headsets is ON and part of the active call, the call will not end. The call will only end when both primary and secondary headset users press the headset OFF button, or the party on the opposite end of the call hangs up. 

The V150 supports up to two wireless headsets registered to one base station. The original headset is registered and paired at the factory. However if you wish to add a second headset, you must register/pair it with the V150 base station before use.

  1. Make sure that the battery is properly installed.
  2. Place the headset into the base station and charge it for at least five minutes.
  3. Remove the headset from the base station.
  4. Press and hold the PAIR button until the MUTE indicator turns ON (about four seconds). Release the PAIR button.
  5. Return the headset to the base station until registration is complete (about 30 seconds). The MUTE indicator will turn OFF.
  6. To verify that registration is successful, press the headset ON/OFF button and dial as you normally would.
  7. If registration is not successful, the headset ON/OFF button will be flashing twice, every 5 seconds.
  8. Repeat the above process. If still not successful, remove the headset from the base station and reset the system by pressing ON/OFF on the headset. Unplug power from the base station, wait 15 seconds, and plug the power back in.

You must de-register a headset from its original base station before you can register it to a different base station. To do this, press and hold the PAIR button (at least 10 seconds) until the MUTE indicator turns ON and starts to flash. Release the PAIR button. While the MUTE indicator is still flashing, immediately press and release the PAIR button again. If de-registration was successful, the MUTE indicator is OFF and the headset ON/OFF button flashes 2 times, every 5 seconds. If the de-registration process was not successful, repeat the process. If still not successful, remove headset from the base station and reset system by pressing ON/OFF on the headset. Unplug power from the base station, wait 15 seconds, and plug power back in. During the de-registering process of the second headset, the first headset may also become de-registered. If this happens, re-register the first headset to the base station again.

Wireless range is determined largely by the environment where it is being used. The best range will be achieved in an environment where there are not many walls or obstacles to interfere with the signal, such as in an open-concept office space.

You can use 50+ units in a typical office environment (3,000 sq. ft.). The number of units will largely depend upon the number of people using their headsets at any one time and the configuration of the office where the headsets are being used. The more space that there is between each V150 will increase the number of headsets that can be used. For example, an office building with multiple floors will be able to use significantly more than 50 V150 headsets. In addition, if the V150 is being used in an environment where most users are not typically on the phone at the same time, this will increase the number of units that can be used in a single area.

To find a VXi product that will work with your phone system, see our Compatibility Guide

Make sure that your headset is selected as the default device in your computer sound settings for both playback and recording. You may also need to select it in any software you want to use it with.

Make sure that you have selected the headset as the default device for playback as well as communications.

Make sure that the headset is selected as the default device in both the playback and recording options in your computer's sound settings.

Your phone may not support a USB headset. If it does, and you still do not hear any audio, the USB port may need to be configured to enable headset use. Contact your phone system administrator.

The UC ProSet LUX is designed to Microsoft® OCS/Lync® standards. The presence LEDs should light up if you are using Microsoft Lync and the headset is selected as the default device in both the computer audio settings and the Lync software. Other communications software may require VXi Connect™ software to be installed to enable the LEDs. Go to the VXi Software page to see if there is support for your application.

If you are not using Microsoft® OCS or Lync®, call controls need additional software installed to enable them. Go to the VXi Software page to see if there is support for your application.

To find a VXi product that will work with your phone system, see our Compatibility Guide

At VXi, we design our products to have the ability to connect with both Plantronics® and GN Netcom®/Jabra® equipment, as well as our own. The "V", "P" or "G" designations indicate which manufacturer's equipment the VXi product can connect to.

The "V", "P" or "G" refers to the type of Quick Disconnect (QD) connector. "V" is for the VXi-type QD connector, "P" has a Plantronics®-type QD connector, and "G" a GN Netcom®/Jabra®-compatible QD connector.

A VXi “DC” Headset has a microphone that transmits at a level that is approximately 6 to 8 dB louder than a “Standard” Headset. What this means to you in a real world application is that if you are using a “DC” headset your voice goes out to the person on the other end with greater volume and clarity.“G” Series Headsets have a microphone output that is equivalent to “V DC” or “P DC” Headsets.

Although most desk phones use an RJ9 type jack to connect a headset, some may use a 2.5mm or 3.5mm type headset jack. See our Compatibility Guide to find the right lower cord to connect your headset to your phone.

Do you have the right lower cord for your phone make/model? Some desk phones have different wiring configurations, even though the headset port may be the same. Check our Compatibility guide to make sure you have the correct cord.

There are three types of RJ9 VXi Lower QD cords: 1026, 1027 or 1029. A 1026 Cord is all Black and has no markings other than the letter “V”, “P” or “G” on the Quick Disconnect tab itself.  A 1027 Cord has a Red band or boot and either the letter “V”, “P” or “G” on the Quick Disconnect tab.  The 1029 Cord has a Blue band or boot and either the letter “V”, “P” or “G” on the QuickDisconnect tab.

Look up your phone in the Compatibility Guide and choose a corded headset connection type. The recommended settings will be shown with the ConneXt or Omnicord components.

If you do not get a clear dial tone in your headset with the default settings, try the following steps:

  1. Put on the headset.
  2. Activate a dial tone as you normally would.
  3. Adjust the receive volume by listening to the dial tone and testing all of these settings to see which one sounds the best:
    i.) A-1, A-2, A-3, A-4
    ii.) B-1, B-2, B-3, B-4

Consumable components (ear cushions, microphone covers) are generally replaceable. Contact your distributor for more information. If you do not know who your distributor is, see our "Where to Buy" page to locate a distributor close to you.

Your User ID should be your email address.

You can request a password reset from the login screen in the application. It will email you a web link to reset your password. Once reset, you will be able to log back in.

For over 25 years, VXi Corporation has been delivering best-in-class headset solutions to enable clear, consistent and reliable voice communications.