Everon Frequently Asked Questions:
For a printable PDF adressing the 5 most common questions with the Everon click here.
For a printiable PDF of how to manage the Everon's battery holder click here.
- People that call me are too loud or too quiet
- When people call me, they sound distorted or the general sound quality is poor.
- I hear static or a breaking up in my earpiece
- I hear a buzz or a hum
- I hear feedback in my earpiece
- I can't get a dial tone
- People say they can't hear me well, or not at all
- How do I increase/decrease the microphone volume?
- People say my voice has static or is breaking up
- I hear my own voice too loudly in my earpiece
- People say the sound quality is poor when I call them
- People tell me there is a lot of background noise
- Can the AC Adapter be used instead of the batteries on any telephone?
- What are the specs for the AC Adapter?
- What type of batteries does the amp use?
- How long will the batteries last?
- What phones systems are NOT compatible?
- Why do I have to lift my telephone handset off hook every time I make or receive a phone call?
- The jack on the telephone is much too large for the port on the headset amplifier
- Does the amp need an AC power supply?
1. People that call me are too loud or too quiet
You can adjust the receive volume control on the top of your amp base.
If your telephone has a volume control on it, you can also use that to further adjust your speaker volume.
If they have a headset, check that the microphone is near to and facing caller's mouth.
- Check the headset connection:
- VXI: Headset should be plugged into the front port.
- GN Netcom/Danacom: Headset should be plugged into the back port marked GN
- Plantronics: Headset should be plugged into the back port marked PL.
- If the batteries are old, try new batteries.
- Try other compatibility settings
2. When people call me, they sound distorted or the general sound quality is poor
- If they have a headset, check that the microphone is near to and facing caller's mouth.
- Check the headset connection:
- VXI: Headset should be plugged into the front port.
- GN Netcom/Danacom: Headset should be plugged into the back port marked GN
- Plantronics: Headset should be plugged into the back port marked PL.
- If the batteries are old, try new batteries
- Try other compatibility settings
3. I hear static or a breaking up in my earpiece
- Wiggle the cords at different spots on the headset and on the amp. If the problem gets worse, it may be a cord problem and need repair.
- If there is static when using the handset too, it may be a phone or line problem.
- Check headset connection.
- VXI: Headset should be plugged into the front port.
- GN Netcom/Danacom: Headset should be plugged into the back port marked GN Plantronics: Headset should be plugged into the back port marked PL.
- Try other compatibility settings.
- If the batteries are old, try new batteries.
4. I hear a buzz or a hum
- Try moving the Compatibility Switches on the base unit to the opposite settingÚ (A or B).ÚÚ
- Locate the amplifier away from the computer monitor (as far away as possible), and other electronic devices.
- If using AC Adapter, make sure it is firmly plugged in.
- Try other compatibility settings.
5. I hear feedback in my earpiece
- Turn the mic volume counterclockwise to reduce transmit.
- The mic volume adjustment is located under the door on the top of the amplifier between the compatibility switches.
6. I can't get a dial tone
- Make sure key pad is on the base of the phone not in the handset.
- Make sure the patch cord (short cord that came with the amp) is plugged into handset port on phone.
- Make sure the patch cord is plugged into 'telephone' port on the amplifier.
- Check phone connection. The wall line should still plug into the phone.
- Is handset lifted off the hook? Most phones require this.
- Check headset connection:
- VXI: Headset should be plugged into the front port.
- GN Netcom/Danacom: Headset should be plugged into the back port marked GN
- Plantronics: Headset should be plugged into the back port marked PL.
- Troubleshoot compatibility settings.
- If the batteries are old, try new batteries.
Transmit Problems
7. People say they can't hear me well, or not at all
- Check headset connection:
- VXI: Headset should be plugged into the front port.
- GN Netcom/Danacom: Headset should be plugged into the back port markedÚÚ GN
- Plantronics: Headset should be plugged into the back port marked PL.
- Make sure that the amplifier is not in mute position.
- If using a headset, check that the microphone is near to and facing caller's mouth.
- Increase the mic volume. This will make the outgoing voice louder.
- The mic volume adjustment dial is located under the door on the amplifier between the compatibility switches. Turn clockwise.
- Try other compatibility settings.
- If the batteries are old, try new batteries.
- Check connections to make sure they're firmly in place.
8. How do I increase/decrease the microphone
Lift door on top of the amplifier. Locate the mic volume adjustment (between compatibility switches).
- INCREASE MIC VOLUME
If caller is having trouble hearing you, increase mic volume by turning clockwise.
- DECREASE MIC VOLUME
Turn counter-clockwise if the caller feels that your voice it too loud.
9. People say my voice has static or is breaking up
- Wiggle the cords at different spots on the headset and on the amp. If the problem gets worse, it may be a cord problem and need repair.
- If there is static when using the handset too, it may be a phone or line problem.
- Try to call again. It may be a phone line connection problem.
- If the batteries are old, try new batteries.
10. I hear my own voice too loudly in my earpiece
- The ability to hear your own voice in your own earpiece is referred to as side-tone.
- Side-tone can be decreased by turning the mic volume adjustment counterclockwise. To increase side-tone, turn the dial clockwise.
- The mic volume adjustment is located under the door on the amplifier between the compatibility switches
11. People say the sound quality is poor when I call them
- Check headset connection:
- VXI: Headset should be plugged into the front port.
- GN Netcom/Danacom: Headset should be plugged into the back port marked GN
- Plantronics: Headset should be plugged into the back port marked PL.
- If using a headset, check that the microphone is near to and facing your mouth.
- If there is static when using the handset too, it may be a phone or line problem.
- Check connections.
- If the batteries are old, try new batteries.
- Try other compatibility settings.
- Wiggle the cords at different spots on the headset and on the amp. If the problem gets worse, it may be a cord problem and need repair.
12. People tell me there is a lot of background noise
- Turn the mic volume down. Turn adjustment counterclockwise to reduce level.
- The mic volume adjustment is located under the door on the amplifier between the compatibility switches.
- If the headset that they are using does not have a noise-canceling microphone they may want to upgrade to a noise-canceling model.
- Voice tubes are not noise canceling.
Other Problems/Questions
13. Can the AC Adapter be used instead of the batteries on any telephone?
Yes.
14. What are the specs for the AC Adapter?
- 120V AC Input
- 9V DC / 100mA Output
- 3.5mm plug, tip positive
15. What type of batteries does the amp use?
Two AA's
16. How long will the batteries last?
- Approximately 250 Days.
- Putting the amp in the Handset mode when not use will extend the battery life even further (beyond 250 days).
17. What phones systems are NOT compatible?
Siemens Dyad Systems and any telephone that has the keypad in the handset. The keypad must be on the base of the phone.
18. Why do I have to lift my telephone handset off hook every time I make or receive a phone call?
- If you do not take the handset off the hook, the telephone keeps the dial tone from coming through. It remains 'hung up'.
- However, some telephones do have an on-hook dialing feature so that you don't have to lift the handset. Check your phone manual on how to take advantage of this option is you have it.
- However, most common phones are not made with headsets in mind and so do not have this feature.
- Look on the phone for an extra mod plug port. You may have a headset port and it may enable you to leave the handset on hook.
19. The jack on the telephone is much too large for the port on the headset amplifier
- Recheck your connections:
- The line cord coming out of the wall stays in your telephone.
- The handset cord is the only cord that is removed from your telephone.
Unplug the handset from the base of the telephone and connect it into the handset port on the back of the Everon amp (there is a handset icon here). - Connect one end of the patch cord (the short cord that came with your amplifier) into the 'telephone' port on the back of the amplifier and the other end into the telephone where the handset used to be connected.
20. Does the amp need an AC power supply?
You can use either two AA batteries, or an AC adapter.
top
